DOMESTIC SHIPPING POLICY

SHIPMENT PROCESSING TIME

SLA: We typically process orders Monday through Friday. Orders placed before 11am EST are processed on the same day. Orders submitted after 11am EST or during weekends or holidays will be processed during the next business day.

During high demand periods, order processing can be delayed. Please be patient during these times as we work hard to get all orders out in a timely manner. You can check our fulfillment status in real-time here. 

2-Day Express Shipping is available to select Zip Codes within the US. 2-Day Express Shipping orders will be processed under the same SLA described above and will be delivered in 2 business days.

We are able to ship to street addresses and PO Boxes within the United States. The purchaser is responsible for providing the correct mailing address. 

Packages being shipped through DHL will be delivered to the local post office for delivery. 

Orders shipped to Alaska and Hawaii: These orders can require an additional 2 to 3 day delivery time.

You will receive tracking information via email when your order ships.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping costs are calculated at checkout, according to shipping location and total weight of the order.

CUSTOMS, DUTIES, AND TAXES

Skiev is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

We collect sales taxes as required by law in each US state.

DAMAGES

Skiev is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.